MAXINE DEBRA CIC PRIVACY POLICY
MAXINE Debra CIC is a Community Interest Company Limited by guarantee.
This privacy policy will explain how our organisation uses the personal data we collect from you when you use our website and support services.
Topics:
What data do we collect?
How do we collect your data?
How will we use your data?
How do we store your data?
Marketing
What are your data protection rights?
What are cookies?
How do we use cookies?
What types of cookies do we use?
How to manage your cookies
Privacy policies of other websites
Changes to our privacy policy
How to contact us
How to contact the appropriate authorities
What data do we collect?
MAXINE Debra collects the following data:
Personal identification information (Name, email address, phone number, etc.)
Information about issue you would like us to support you in.
How do we collect your data?
You directly provide MAXINE Debra with most of the data we collect. We collect your data and process it when you:
Register online or book an appointment for advice .
Voluntarily complete a customer survey or provide feedback on any of our online forms or via email.
Use or view our website via your browser’s cookies.
Use one of our services which requires you to enter your data.
MAXINE Debra may also receive your data indirectly from the following sources:
Where an organisation shares your data with us after you have given them consent to do so
How will we use your data?
MAXINE Debra collects your data so that we can:
Offer you impartial, confidential advice and support.
Refer you to other organisations
Advocate on your behalf
Improve on our quality of service and training
If you agree, MAXINE Debra may share your data with other companies so that they may offer their services to you. Examples of such organisations may be
Local Authorities
Hospitals
General Practitioners
Solicitors
When MAXINE Debra processes your request for one of our paid services, it may need to send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.
How do we store your data?
MAXINE Debra securely stores your data on our company’s system.
MAXINE Debra will keep your data for 10 years. Once this time period has expired, we will delete your data . Where data is recorded on paper, it will be destroyed with a shredder. Where the information is stored on a computer, the data contained on the hard drive will be erased.
Marketing
Our Company would like to send you information about the support and services that we think you might like. If you have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop MAXINE Debra from contacting you for marketing purposes or giving your data to other organisations.
What are your data protection rights?
MAXINE Debra would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request MAXINE Debra’s copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that MAXINE Debra correct any information you believe is inaccurate. You also have the right to request MAXINE Debra to complete the information you believe is incomplete.
The right to erasure – You have the right to request that MAXINE Debra erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that MAXINE Debra restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to MAXINE Debra’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that MAXINE Debra transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: data@maxinedebra.co.uk
Or write to us at:
71– 75 Shelton Street
Covent Garden
London
WC2H 9JQ
Cookies
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology
For further information, visit allaboutcookies.org.
How do we use cookies?
Our Company uses cookies in a range of ways to improve your experience on our website, including:
Keeping you signed in
Understanding how you use our website
What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:
Functionality – MAXINE Debra uses these cookies so that your previously selected preferences are recognised. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
Advertising – MAXINE Debra uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address.
How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Privacy policies of other websites
The MAXINE Debra website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Changes to our privacy policy
MAXINE Debra keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 30 November 2020
How to contact us
If you have any questions about MAXINE Debra’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
How to contact the appropriate authority
Should you wish to report a complaint or if you feel that MAXINE Debra has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.